User Solutions

This folder is for solutions available to users

Introducing Multi-Factor Authentication for Office 365 Users
What is changing?  Employees who use Microsoft Office 365 web based applications from the browser will now be prompted to use Multi-Factor Authentication ev...
Sat, Sep 12, 2020 11:06 PM
Importance of Daily Pin Pad Audit
      Cybersecurity Awareness Communication Date: 8/19/2020 Attention: Store Managers & Banner Leadership Subject: Im...
Sat, Sep 12, 2020 11:05 PM
Cornerstone Password Reset and Security Questions
Employees can now reset their own Cornerstone Password.  A prerequisite to resetting your password is setting up the Security Questions in your Cornerstone ...
Sat, Sep 12, 2020 9:32 PM
Adding store email and calendar accounts to your company iPhone
How do I get this? On the Home screen of your company iPhone, tap on the Settings ICON Scroll down and tap "Mail" Scroll down and tap “Acc...
Mon, Oct 25, 2021 4:59 PM
Citrix Cloud Pilot
Introduction You are receiving this document because your store has been selected to participate in piloting a new Citrix environment. Citrix is the softw...
Wed, Sep 30, 2020 8:33 AM
Unable to set default printer or choose printer in Citrix Cloud
This article will help resolve issues if you are a store and are connecting to the citrix cloud now as part of the pilot. 
Sat, Sep 26, 2020 1:50 PM
Essbase - Microsoft Visual Basic Run Time Error(s)Ver
This Article will help you identify and resolve common Essbase VBA Run time errors. Symptom:  Store is reporting that when they open their Sales...
Wed, Feb 17, 2021 11:29 AM
No USB ports available for YubiKey registration
Symptom User did not have any USB ports available to use for registering the YubiKey. Resolution Suggested that user unplug the mouse and use that...
Mon, Dec 14, 2020 1:23 PM
YubiKey adapter for MAC users
PROBLEM STATEMENT Employees who use a MAC when working from home to connect with WVD to their desktop at work are not able to plug in the YubiKey because ...
Mon, Dec 14, 2020 1:24 PM
Access to Adaptive Insights
How to gain access to Adaptive Insights(budgeting software) For users who are requesting access to Adaptive Insights an AMC form (add move change form...
Mon, Dec 14, 2020 1:34 PM