Introduction

You are receiving this document because your store has been selected to participate in piloting a new Citrix environment. Citrix is the software used on each of the Thin Clients (computers) in your store. Some of the improvements we are hoping to make are:

• Increase login time
• Reduce the number of times you have into certain applications
• Improved server performance with applications
• Reduce the number of Temporary Profile occurrences

These changes are being rolled out in phases starting with your MGR thin client Today. You will begin using these new instructions on 9/23/2020. You will receive an email the day prior to the changes being done to the next thin client, Scan. The third and last thin client we will be modifying will be the SBC account.

What to know

Your initial logon ID will be different. During this pilot phase your username to sign into Citrix will follow the pattern below:

• Store 48
  1. 48mgr -> 048mgr-pilot@savemart.com
  2. 48sbc -> 048sbc-pilot@savemart.com
  3. 48scan -> 048scan-pilot@savemart.com

The temporary password to your accounts will be set to ‘Welcome< 3 digit store number >!’. For store 48 the password would have been ‘Welcome048!’. You will be prompted to create a new password for the pilot account the first time you sign in. 

After you get to your desktop you should use your normal account for all your applications.

Who do I call for help?

If you have any problems with signing in, please reach out to the IT Support Center at ext 6274. They will have access to shadow both your terminal and your session. If you are experiencing issues with applications not functioning as expected or missing network drives, please reach out to the help desk to have a ticket assigned to the IT Platform Engineering team.
 

 The Login Process

Step 2
Enter the temporary password.
 You will then be prompted to re-enter that same password, create a new password, and confirm the new password. After you created a new password, continue to use that password only on this screen.

• Step 3
   Hoover over Desktops on the menu to your left and select All Desktops then select the Save Mart desktop. If you do not see any desktops, log out of your account and sign back in. 
  1. You can log out by clicking on the account name on the top right-hand side of the screen
     
     
     
     
     
     
      

Frequently Asked Questions

1. Why is my Citrix desktop not using both of my monitors?
   1. If you have two monitors, move your mouse to the top of the screen for the Citrix Session Menu.
   2. Click on the Window button to exit full screen mode.
   3. Stretch the Windowed Session to both screens using the mouse.
   4. Click the Full Screen button on the Citrix menu. It should now be displaying across both screens
2. Where are my network drives? U, L, M, K, T
   1. If you are missing any of your drives, please reach out to the help desk with the pilot account and the drive it is missing
   2. As of now this is the information we are aware of:
      MGR uses T and U drive
      SBC uses K and L drive
       SCAN uses M and U drive
3. How do I log off?
   1. If you are on your desktop screen:
      1. Right click on the Windows button on the bottom left corner of the screen
      2. Select Sign Out
   2. If you are on the white Citrix Cloud screen:
      1. Click on your account name on the top right corner of the screen
      2. Click sign out
4. How do I get to my network drives?
   1. You can click on the Folder button on the bottom left corner of the screen, next to the windows button.
   2. The drives are listed on the menu in the left pane.
5. Why is my CT2020 window so small?
   1. This is a known issue and a solution is being worked on. It should be available by the end of the week.
6. Why are my function keys on T&A not working?
   1. This is a known issue and a solution is being worked on. It should be available by the end of the week.
   2. For now, reach out to the help desk and they can manually configure a setting to address this issue.