Purpose of this Article

This article explains how to access the Junk Email Box 



You may access the Junk Email Inbox through any of the following three methods:


1. A daily email notification sent to your laptop/desktop’s Outlook Client Inbox at 11am weekdays: 


         



2. Using the Junk Email Add-on button located on your laptop/desktop’s Outlook Client ribbon, pictured here: 

       


3. From within your PingOne Desktop:

a. Click the link to PingOne Desktop - https://desktop.pingone.com/savemart

b. Login using your Windows credentials at the login prompt

c. Select the following application to access your Junk Email Inbox:



From the email notification in your inbox, you can do the following functions:


Link 1 will take you directly to the Junk Email Inbox

Link 2 will allow you to release an individual message (Delivery to inbox)

Link 3 will allow you to review a particular message

Link 4 will take you to the ISAAC Site on the Hub for more information

   



From both the Junk Email Add-on from the Outlook Client Ribbon and the PingOne Desktop application, you will be taken to your Junk Email Inbox:



From within your Junk Email Inbox, you can do the following functions:

• View/Add/Block email addresses or vendor domains from either your Safelist or Blocklist filter. Safe listing an address will prevent future quarantines.

o To perform these actions:

a. Click Options near top-right corner of the Junk Email Inbox

b. Select Safelist or Blocklist to view/add/block email addresses or domains

c. Add email addresses or domains to the Safelist or Blocklist

d. Search for a specific subject, sender or date range

e. Release, Release and Safelist, or Delete a message by marking the checkbox and selecting the required Action

         

  


Frequently Asked Questions


Q: Why did I receive a “TSMC Junk Email Notification” email?

• The reason you received a Junk Email Notification message is because the anti-SPAM filter received an email addressed to you, and it suspects that the message may be SPAM email. The purpose of this system is to reduce the amount of unsolicited SPAM received in your Inbox. Please follow the link in the notification email message to review the email messages quarantine. At times legitimate email messages may be quarantined. Users have the ability to release these messages from quarantine and add the sender to a Safelist.


Q: Who will be excluded from this service at this time?

• All Shared email boxes will be excluded from this self-service feature at this time. These mailboxes will still have Spam messages sent to the Outlook ‘Junk Folder’ and/or a service desk call placed to release a quarantined email message. Such mailboxes as 086SBC@savemart.com, Bookkeeping@savemart.com, YWDeli@savemart.com.


Q: What will happen to me email messages sent to my Alias Email Address?

• All alias email addresses that you receive emails to in addition to your primary email address (firstname.lastname@savemart.com) will be consolidated and captured within your Junk Email Inbox. Such emails as John.Doe@savemart.com, JDoe@savemart.com, 4343@savemart.com.


Q: I received a Notification message, but when I checked the Junk Email Inbox, it was blank.

What happened to the messages that were quarantined?

• It is possible that the Email Spam Filter quarantined an email message sent to a distribution list. The corresponding Junk Inbox Notification was also sent to that distribution list’s email address, which is then received by all the members of the distribution list. When you access the email quarantine, check the upper-right corner of the page to see from which email address the system is quarantining messages. If it was sent to a distribution list, it is possible that another member in that list has already checked and either deleted or released the messages in quarantine.


Q: How long does the system keep emails in quarantine?

• 30 days and then the message is deleted.


Q: Can I retrieve an email once it has been deleted?

• No. Once emails have been deleted from quarantine, they cannot be retrieved


Q: How many email addresses or domains can I add to my Safelist or Blocklist?

• You are allotted 100 entries total to use in either your Safelist or Blocklist.


Q: What should I do if I receive SPAM or any other suspicious message in my inbox?

• Occasionally, the system may not block a SPAM email message and that message will be delivered to your email Inbox. If you receive an unsolicited email in your Inbox, first determine whether it is SPAM email or just a bulk email message from a legitimate vendor. If you have determined that a message is unsolicited SPAM email, send that message using the Phish Alert Report button.

• If you receive multiple and continuous SPAM messages from a specific email address or domain, you may want to add that email address to your Blocklist manually.


Q: How do I block an email address manually?

• Login to your Junk Email Inbox and select Blocklist from the Options menu on the top right-hand of the screen. Enter in the Email Address and select ‘Add to List’. It is not currently possible to block a range of subdomains using the following syntax: .domain.com. It is possible to block a specific domain using the following syntax: .server.domain.com.


Q: How do I Safelist an email address manually?

• Login to your Junk Email inbox and select Safelist from the Options menu on the top right-hand of the screen. Enter in the Email Address and select ‘Add to List’. It is not currently possible to allow a range of subdomains using the following syntax: .domain.com. It is possible to allow a specific domain using the following syntax: .server.domain.com.


Q: Who can I contact if I have any questions or issues regarding the Junk Email Inbox?

• As always, should you need assistance with this new capability, or anything else IT-related, do not hesitate to contact the Service Desk or use the Fresh Service application. The Service Desk hours are 5am to 6pm Monday-Friday, 6am to 5pm Saturday, and 7am to 5pm Sunday.


Q: What if I cannot find an email I’ve been expecting in my inbox or my Junk Email Inbox?

• If the email is neither in your inbox, Junk Folder nor in your Junk Email Inbox, it is possible the message was quarantined and flagged as malicious, which would not be available for release by the end-user. Please reach out to the Service Desk for further inquiry.