Problem Statement:


User is unable to open picture sent via iphone on PC. Picture was sent as HEIC format and cannot be opened(see error below)

 Resolution Statement:


Person who is sending the pictures must change their format settings on iPhone they are sending from: See steps below:

  1. Go to Settings
  2. Select Camera
  3. Select Formats
  4. Change to most compatible(High Efficiency should of been checked)

By changing this all photos and videos sent from iPhone will be sent as jpeg format which can be opened by almost any program on a pc.